Moderating Role of Customer Density on the Relationship between Firm Size and Performance of Electricity Distribution Companies in Nigeria
- Chamba Danjuma, Ibrahim Karimu Moses, Abraham Monday Bello & Ibrahim Amina
- DOI: 10.5281/zenodo.22091168
- ISA Journal of Business, Economics and Management (ISAJBEM)
Electricity distribution companies in Nigeria continue to face financial
sustainability challenges despite sector reforms, creating the need to
understand how firm-specific characteristics and operating conditions influence
performance. This study examined the effect of firm attributes on the financial
performance of electricity distribution companies in Nigeria, with customer
density evaluated as a moderating factor. Specifically, the study assessed the
influence of firm size, leverage, liquidity, asset structure, firm growth, and
working capital ratio on financial performance. A quantitative research design
was adopted using panel data obtained from electricity distribution companies
in Nigeria. The study employed panel regression techniques, with Return on
Assets (ROA) used as the primary measure of financial performance, while
moderation analysis was applied to determine the influence of customer density
on the relationship between firm attributes and performance. The findings
revealed that firm size has a significant positive effect on financial
performance, suggesting that larger firms benefit from economies of scale,
improved access to financial resources, and enhanced operational capabilities.
Customer density was also found to significantly moderate the relationship
between firm size and performance, indicating that firms operating in areas
with higher customer concentration are better positioned to maximize resource advantages
and improve profitability. The findings support the Resource-Based View and
Contingency Theory by demonstrating that firm resources and environmental
conditions jointly shape performance outcomes. The study recommends that
electricity distribution companies pursue sustainable expansion strategies,
strengthen financial and operational resource management, and consider customer
density patterns when making investment and growth decisions to improve
long-term financial performance.
Keywords: Firm size,
financial performance, Customer density, Electricity distribution companies,
Nigeria.