The Impact of Cashless Policy on Small and Medium Enterprises (Smes) in Tudun Wada and Doguwa Local Government Areas, Kano State
- Khalid H. Bello
- DOI: 10.5281/zenodo.23019245
- ISA Journal of Arts, Humanities and Social Sciences (ISAJAHSS)
The increasing adoption of electronic payment systems has
transformed the way business transactions are conducted in Nigeria. The Central
Bank of Nigeria (CBN) introduced the cashless policy as part of efforts to
reduce excessive dependence on physical cash, modernise the national payment
system, improve financial inclusion, enhance transaction efficiency and reduce
the risks and costs associated with cash handling. Small and Medium Enterprises
(SMEs), which constitute an important component of local economic activity, are
particularly affected by the transition from cash-based transactions to
electronic payment systems. This study examines the impact of the cashless
policy on SMEs in Tudun Wada and Doguwa Local Government Areas of Kano State.
The study focuses on the extent of adoption of electronic payment channels,
including Point-of-Sale (POS), mobile banking, internet banking and electronic
funds transfer, and examines their effects on transaction efficiency, sales,
profitability, customer satisfaction and business growth. A quantitative survey
research design is proposed, using structured questionnaires administered to
owners and managers of selected SMEs in the two Local Government Areas.
Descriptive statistics and inferential techniques, including correlation and
multiple regression or Partial Least Squares Structural Equation Modelling
(PLS-SEM), are appropriate for testing the relationship between cashless-policy
adoption and SME performance. The literature indicates that electronic payment
channels can improve transaction speed, convenience, transparency and
operational efficiency, although challenges such as network failure, electronic
fraud, transaction charges, unreliable electricity supply, inadequate digital
literacy and limited access to digital infrastructure may constrain their
benefits. The study argues that the effectiveness of the cashless policy among
SMEs depends not merely on policy enforcement but also on the reliability,
affordability, accessibility and security of electronic payment infrastructure.
The study recommends improved telecommunications and electricity
infrastructure, affordable transaction charges, stronger consumer protection
and cybersecurity measures, continuous digital-financial literacy programmes,
and targeted support for SMEs in semi-urban and rural communities.
Keywords: Cashless
Policy, Small and Medium Enterprises, Electronic Payment, POS, Mobile Banking,
Financial Performance, Tudun Wada, Doguwa, Kano State.