Hierarchical Differentiation and Employee Commitment in Financial Institutions in Edo State, Nigeria
- Prince Godswill Akhimien
- DOI: 10.5281/zenodo.21915700
- ISA Journal of Business, Economics and Management (ISAJBEM)
This study investigates the influence of hierarchical differentiation on
employee commitment among staff of selected financial institutions in Esan
Senatorial District, Edo State, Nigeria. Anchored in Social Exchange Theory
(Blau, 1964; Cropanzano & Mitchell, 2005), the study employs a descriptive
survey research design using primary data from 259 respondents across two
branches of GTCO Bank PLC and two branches of Zenith Bank PLC in the district.
Hierarchical differentiation is conceptualized along four dimensions: status
differentiation, authority centralization, vertical communication, and
privilege stratification, while employee commitment is operationalized along
three dimensions: affective commitment, continuance commitment, and normative
commitment (Meyer & Allen, 1991). Data were collected through a structured
questionnaire and analyzed using descriptive statistics (frequencies,
percentages, means, standard deviations) and inferential statistics (Pearson
correlation, simple linear regression, ANOVA) via SPSS v26.0. Findings reveal
that hierarchical differentiation exists at a moderate to high extent (Mean =
3.35, SD = 1.16), with status differentiation (Mean = 3.58) and authority
centralization (Mean = 3.52) most prevalent. Employee commitment registers at a
moderate level (Grand Mean = 2.91, SD = 1.19), with normative commitment most
developed (Mean = 3.08) and affective commitment least developed (Mean = 2.72).
Regression analysis confirms a statistically significant negative relationship
(β = -0.468, p < 0.001, R² = 0.219), indicating that hierarchical
differentiation explains 21.9% of the variance in employee commitment and
substantially impairs psychological attachment. The study concludes that
excessive hierarchical differentiation undermines employee commitment in
Nigerian banking by restricting reciprocity, limiting perceived organizational
support, and creating exchange imbalances. Recommendations include flattening
organizational structures, implementing participative decision-making mechanisms,
and developing equitable reward systems to enhance employee commitment in
financial institutions.
Keywords: Hierarchical
differentiation; employee commitment; affective commitment; continuance
commitment; normative commitment; financial institutions; GTCO Bank; Zenith
Bank; Esan Senatorial District; Social Exchange Theory.